Τελικά αφού γίναμε βίδες αλλάξαν ολόκληρο τον καθρεφτη τώρα όλα κομπλέ με το αυτοκίνητο,
επειδή με εκνευρισαν όμως έκανα ένα γράμμα στα κεντρικά (sorry αλλά δεν την παλεύω να μεταφράζω) οποιος ενδιαφέρεται το παραθέτω παρακάτω (απλά για να έχουμε να λέμε)
Dear Dacia,
I am writing in order to express my utmost disappointment regarding my recent experience with the repair of a technical fault encountered with my car.
I had a problem with external temperature readings which were reported incorrectly (outside 42C and the temperature sensor was indicating 16C). These erroneous readings not only affected the start and stop normal operation of my car during driving but also that of the automatic clima.
On 09 August 2021 I visited the official Renault-Dacia service located in Menemen (Nazar Otomotiv) where a diagnosis of faulty external temperature sensor/probe was made and the necessary spare part was ordered. I was informed that the car was still under guarantee terms (I had purchased the extra 2 years warranty package when the car was bought for a total warranty coverage of 5 years – 100.000km from the moment of purchase). I was also told that by Thursday 13 August I was to be contacted for an update regarding the spare part arrival date in order to schedule a service appointment.
On 24 August (more than 10 days after my first visit to the service) since we had not received any communication from the authorized Renault-Dacia (Nazar Otomotiv) dealer we called to ask if the spare part had arrived or not. We were informed that the spare part had indeed arrived and that we were about to change the left side mirror (the one with the temperature sensor) instead of only the temperature probe. We were also told to bring the car in around 16:00 the same day for the spare part installation/mirror exchange.
We arrived in the authorized dealer around 15:00 (1h before the scheduled appointment) and the mirror exchange was promptly performed by the technic personnel. Around 15:30 the car was ready to go.
Once the operation was completed and just as we were ready to depart, we were presented with a completely different situation: The responsible of the technical team informed us that the mirror plastic parts was not covered by the extended warranty and that we were supposed to pay the full cost of the spare part (3305,37 TL).
I refused to pay and informed the responsible of the technic personnel to remove the new mirror, install the old mirror (camera and blind spot warning perfectly working on it, no problem with the plastic parts) and exchange only the faulty temperature probe on it since it was affecting the clima operation and in the extended warranty was clearly stated that clima was covered by it. They informed me that this is not possible and i asked them to give me the new temperature probe so I could install it (My friend who is a technic responsible in Renault service in Athens had already informed me that this is feasible). They refused by informing me that Turkey Renault did not sell external temperature spare probes and that I had to exchange the whole mirror instead.
With time running, (we had already spent 1h30min) in the service we were asked to wait as they waited a reply from the “Central” as to whether the mirror was covered by the warranty extension or no. And time passed. Around 17:30, after having spent almost 2h waiting for a reply from the central office I pointed out that this situation was unacceptable and that I wanted to take my car and go home. I was mocked by the personnel in the office asking me when I would be available to bring again the car in the authorized service in order to exchange the mirror with the old one.
The answer from the central office came in around 17:35 and confirmed that mirror exchange was to be covered under the guarantee extension.
You can imagine my frustration for the way we were treated and the service received, for various reasons that I am not going to explain in the present letter I decide to put my faith in a Dacia Duster as my first owned car and in order to protect my initial investment I also decided to purchase a warranty extension for an additional 2 years in order to have an ease of mind (In Greece Duster’s are coming with 5 years or 100.000kmwarranty directly from the dealer instead of 3 year’s – 60.000km in Turkey). Since the day of my purchase I have only used the same authorized dealer for the service intervals (although I have another authorized dealer much closer to my home) and always paid what I was asked in order to keep my car running smoothly and securely.
In my opinion I should have been treated better.
I am beginning to have serious thoughts about the after sales service of Renault-Dacia and seriously thinking If I should advice friends and family in search of a new car to stay clear from the brand.
Renault-Dacia should also consider training their office staff in order for them to be able to interact socially and cordially with the clients: Mocking and treating paying clients like potential crooks although may be ok for Turkey is not well viewed in the rest of the civilized world.
I would very much like, to receive an explanation in written and answer to the following questions:
1. Why I have not been contacted on the 13th of August in order to receive an update regarding the spare part procurement status as I was told?
2. Why in the days following the initial visit in the Authorized dealer service (9th – 24th August) and the diagnosis of the problem nobody checked whether the spare part was indeed covered by the guarantee extension and inform me accordingly about the extra cost if any?
3. I lost 2 hours of my life, and had to postpone my evening plans because as I see it somebody did not do his/her job when he/she should have, and although these mishaps can and will happen occasionally the way we were treated by the office and service personnel left me angry and frustrated. I am expecting to be reimbursed not only for the time lost but also for the way me and my wife where treated.
Thank you in advance for your time and patience,
